ONE HANDED BID (“we,” “us,” “our,” or “the Company”) is committed to protecting the privacy and personal data of every individual who visits our website at https://onehandedbid.com (the “Website”), submits an inquiry, places an order, or communicates with us in any capacity.

This Privacy Policy explains what personal information we collect, how we use it, on what legal basis we process it, how long we retain it, and what rights you hold regarding your data. It applies to all visitors, wholesale buyers, retail customers, distributors, importers, interior designers, hospitality businesses, and any other person who interacts with our Website or business operations.

We are an Indian manufacturer and exporter of handcrafted wooden handicrafts, home décor products, wooden furniture, wall art panels, decorative boxes, trays, photo frames, mirrors, kitchenware, and medieval-inspired metal products, including helmets, armor, chainmail, gauntlets, wind chimes, and rustic bells. We serve customers across India, Germany, the United Kingdom, the European Union, North America, Australia, the Middle East, and other global markets.

If you are located in the European Union, European Economic Area, or the United Kingdom, please note that we are aware of and respect the principles of the General Data Protection Regulation (GDPR) and the UK GDPR as applicable. We process your data on lawful bases and endeavour to honour your data subject rights.

By using our Website and submitting information to us, you acknowledge that you have read and understood this Privacy Policy.

Definitions

For the purposes of this Privacy Policy, the following definitions apply:

  • “Personal Data” means any information relating to an identified or identifiable natural person, including but not limited to name, email address, postal address, phone number, IP address, and business details.
  • “Processing” means any operation performed on personal data, including collection, recording, organisation, storage, use, disclosure, or deletion.
  • “Data Controller” means the entity that determines the purposes and means of processing personal data — in this case, ONE HANDED BID.
  • “Data Subject” means the individual to whom the personal data relates.
  • “Third Party” means any natural or legal person other than the data subject, the controller, and persons who process personal data under the direct authority of the controller.
  • “GDPR” means the General Data Protection Regulation (EU) 2016/679, as adopted and enforced within the European Union and (as applicable) the United Kingdom.
  • “Cookies” means small text files placed on your device by our Website. Please refer to our Cookie Policy for full details.

What Personal Data We Collect

We collect personal data that you voluntarily provide to us and data that is automatically collected when you use our Website.

Data You Provide Directly

When you contact us, submit an inquiry form, request a quotation, place an order, or communicate with us, we may collect the following:

  • Full name and title
  • Business name and trading name
  • Business registration number or tax identification number (for B2B purposes)
  • Email address
  • Phone and fax number
  • Billing and shipping address (including country, state/province, city, and postcode)
  • Product preferences, order specifications, and customisation requests
  • Payment-related information (processed securely through authorised payment gateways; we do not store full card details)
  • Any other information you choose to provide in correspondence

Data Collected Automatically

When you visit our Website, our servers and third-party analytics tools may automatically collect:

  • IP address and approximate geographic location (country/city level)
  • Browser type and version
  • Operating system
  • Referring URL and exit page
  • Pages visited and time spent on each page
  • Date and time of visit
  • Device type and screen resolution
  • Cookie identifiers (see our Cookie Policy)

Data from Third Parties

We may receive limited information about you through:

  • Business directories, trade platforms, or referrals from existing customers
  • Social media platforms if you interact with our profiles or contact us via social channels
  • Third-party logistics or customs data necessary to complete export shipments

How We Use Your Personal Data

We use your personal data for the following purposes:

Order Fulfilment and Customer Service

To process and fulfil your orders, prepare export documentation, coordinate shipping and logistics, communicate order status, and provide after-sales support.

Business Correspondence and Quotations

To respond to inquiries, send product catalogues, prepare quotations for wholesale or bulk orders, and manage ongoing B2B relationships.

Contract Performance

To draft, execute, and manage sales contracts, proforma invoices, commercial invoices, packing lists, certificates of origin, and other trade documentation required for international exports.

Legal and Regulatory Compliance

To comply with applicable laws, regulations, and government orders in India and in the destination countries of our exports, including customs, excise, and trade compliance requirements.

Marketing and Promotional Communication

With your consent (or where permitted by applicable law), to send information about new product ranges, seasonal collections, trade fair participation, and special offers. You may withdraw consent at any time by contacting us or using the unsubscribe link in any marketing email.

Website Improvement and Analytics

To understand how visitors interact with our Website, identify technical issues, and improve the user experience and content.

Fraud Prevention and Security

To detect, investigate, and prevent fraudulent transactions, unauthorised access, and other illegal or harmful activities.

Legal Basis for Processing (GDPR Applicable)

For visitors and customers located within the European Union (EU), European Economic Area (EEA), and the United Kingdom (UK), ONE HANDED BID processes personal data only when a valid legal basis exists under applicable data protection laws, including the General Data Protection Regulation (GDPR).

We process personal information to fulfill orders, provide requested products and services, and manage contractual relationships with our customers based on the necessity of performing a contract. When you submit inquiries, request quotations, or communicate with us regarding potential business transactions, we process your information to respond to your requests and take pre-contractual steps or pursue our legitimate business interests.

Marketing communications, newsletters, and promotional updates are sent only where you have provided your consent or where otherwise permitted under applicable law. We may also process personal information when necessary to comply with legal obligations, including export regulations, tax requirements, customs procedures, regulatory compliance, and record-keeping obligations.

To improve the functionality, performance, security, and user experience of our website, we may analyze website usage data and visitor interactions based on our legitimate interests in maintaining and enhancing our online services. Additionally, personal data may be processed to detect, prevent, investigate, and mitigate fraud, unauthorized activities, security incidents, and other risks that may affect our business, customers, or website operations.

Where we rely on legitimate interests as the legal basis for processing, we carefully assess and balance those interests against the rights, freedoms, and privacy expectations of the individuals concerned and ensure that such processing does not override their fundamental rights under applicable data protection laws.

Sharing of Personal Data

We do not sell, rent, or trade your personal data to third parties for their independent marketing purposes. We may share your data in the following circumstances:

Service Providers and Sub-Processors

We engage trusted third-party service providers who assist us in operating our business, including:

  • Logistics and freight forwarding companies, customs agents, and shipping carriers for international export deliveries
  • Payment gateway and banking service providers
  • Email hosting and customer relationship management (CRM) platforms
  • Website hosting and IT service providers
  • Accounting and ERP software providers

These parties are authorised to use your data only as necessary to provide their services to us and are bound by confidentiality obligations.

Legal Authorities

We may disclose personal data to governmental, regulatory, customs, or law enforcement authorities when required by law, court order, or regulatory demand, including for export control compliance.

Business Transfers

If ONE HANDED BID undergoes a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction, subject to the same level of protection described in this Policy.

International Data Transfers

As an export business headquartered in India, your personal data may be processed and stored in India. India’s data protection framework is governed by the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable regulations.

If you are in the EU/EEA or UK, transfers of your personal data to India or other countries outside the EU/EEA are made in accordance with applicable safeguards. Where required under GDPR, we rely on appropriate transfer mechanisms such as Standard Contractual Clauses (SCCs) or other recognised adequacy measures. If you have questions about international transfers, please contact us using the details below.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law.

  • Order and transaction records: Retained for a minimum of seven (7) years for accounting, tax, and export compliance purposes.
  • Inquiry and correspondence data: Retained for up to three (3) years from the date of last contact, or longer if a business relationship continues.
  • Marketing consent records: Retained until you withdraw consent and for a reasonable period thereafter for compliance documentation.
  • Website analytics data: Typically retained in aggregated or anonymised form; identifiable data is generally retained for no longer than twenty-six (26) months.

When data is no longer required, it is securely deleted, anonymised, or destroyed.

Your Rights as a Data Subject

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure (“Right to be Forgotten”)

You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Note that we may need to retain certain data to fulfil legal obligations.

Right to Restriction of Processing

You may request that we restrict the processing of your data in certain circumstances, such as while the accuracy of data is being verified.

Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.

Right to Object

You have the right to object to processing based on legitimate interests, including direct marketing.

Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Right to Lodge a Complaint

If you believe we have not handled your data in accordance with applicable law, you have the right to lodge a complaint with the relevant supervisory authority in your country. EU residents may contact their national Data Protection Authority (DPA). UK residents may contact the Information Commissioner’s Office (ICO) at https://ico.org.uk. Residents of other countries should contact their respective data protection authority.

To exercise any of these rights, please contact us at:

Email: onehandedbid@gmail.com 

We will respond to your request within thirty (30) days. In complex cases, this may be extended by up to two (2) additional months, and we will notify you accordingly.

Data Security

We implement appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include secure server environments, encrypted data transmission (SSL/TLS), access controls, and staff awareness.

Despite our efforts, no method of transmission over the internet or method of electronic storage is entirely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

Third-Party Websites

Our Website may contain links to third-party websites, trade platforms, or social media pages. This Privacy Policy does not apply to those external websites. We encourage you to review the privacy policies of any external sites you visit.

Children’s Privacy

Our Website and services are intended for business-to-business customers and adult consumers. We do not knowingly collect personal data from individuals under the age of sixteen (16). If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete such data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically.

For material changes, where technically feasible, we will provide additional notice such as a banner notification on our Website or an email to known contacts.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Company Name: ONE HANDED BID

Website: https://onehandedbid.com/ 

Email: onehandedbid@gmail.com