These Terms and Conditions (“Terms,” “Agreement”) govern your use of the website located at https://onehandedbid.com (the “Website”) and any business transactions you conduct with ONE HANDED BID (“Company,” “we,” “us,” “our”), a manufacturer and exporter of handcrafted wooden and metal products based in India.

Please read these Terms carefully before using the Website, submitting a purchase inquiry, placing an order, or entering into any contractual arrangement with us. By accessing the Website or engaging with us commercially, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

If you are acting on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.

These Terms apply to all visitors, wholesale buyers, retail customers, distributors, importers, interior designers, hospitality businesses, and any other party accessing the Website or conducting business with ONE HANDED BID, including customers located in Germany, the United Kingdom, the European Union, the United States of America, Australia, the Middle East, and all other international markets we serve.

Definitions

In these Terms, the following definitions apply:

  • “Company” means ONE HANDED BID, its owners, directors, employees, agents, and successors.
  • “Customer”, “Buyer”, or “You” means the individual, company, or entity placing an order or using the Website.
  • “Products” means all handcrafted wooden handicrafts, home décor items, wooden furniture, wall art panels, decorative boxes, trays, photo frames, mirrors, kitchenware, medieval-inspired metal products, and any other goods offered or manufactured by the Company.
  • “Order” means a confirmed purchase request, proforma invoice acceptance, or any formal agreement to purchase Products.
  • “B2B Order” or “Wholesale Order” means an order placed by a business entity for commercial resale, distribution, or professional use.
  • “Export Order” means any Order requiring international shipping outside the territory of India.
  • “Proforma Invoice” means the preliminary invoice issued by the Company for confirmation and advance payment.
  • “Commercial Invoice” means the final invoice issued upon shipment.
  • “Incoterms” means the International Commercial Terms published by the International Chamber of Commerce (ICC), applicable to all international trade transactions.

Use of the Website

Permitted Use

You may use this Website for lawful purposes only, including browsing our product range, obtaining information about our products and services, submitting inquiries, and making purchases in accordance with these Terms.

Prohibited Use

You must not:

  • Use the Website in any manner that violates applicable law or regulation in any jurisdiction
  • Transmit any unsolicited or unauthorised advertising or promotional material
  • Attempt to gain unauthorised access to our systems, servers, or databases
  • Scrape, copy, or reproduce Website content without written authorisation
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity
  • Engage in any conduct that could damage, disable, or impair the Website or interfere with other users’ access

We reserve the right to suspend or terminate your access to the Website without notice if we reasonably believe you have violated these conditions.

Products and Customisation

Product Descriptions

All product descriptions, images, dimensions, weights, and specifications provided on our Website are for general reference purposes only. As our products are handcrafted, natural, and artisan-made, minor variations in colour, grain, texture, finish, and dimensions are inherent to their nature and are not considered defects.

We make every effort to display product imagery accurately; however, the appearance of Products on your screen may vary due to monitor settings, screen resolution, and photographic conditions. Colour representations are not guaranteed to be an exact match to the physical product.

Custom and Bespoke Orders

We accept custom and bespoke orders for wholesale and bulk buyers. Custom orders are subject to separate written specifications and approval processes. Once a custom order has been confirmed and production has commenced, changes or cancellations may not be possible. Please refer to our Refund and Cancellation Policy for full details.

Product Availability

All Products are subject to availability. We reserve the right to discontinue, modify, or substitute any product without prior notice. In the event a confirmed product becomes unavailable after order placement, we will notify you and offer alternatives or a full refund as appropriate.

Pricing and Payment

Pricing

All prices quoted on the Website, in catalogues, or in correspondence are indicative only unless specified in a Proforma Invoice. Prices are subject to change without notice due to fluctuations in raw material costs, exchange rates, or other factors. Confirmed prices are those stated in the Proforma Invoice issued by the Company.

Prices may be quoted in Indian Rupees (INR), US Dollars (USD), Euros (EUR), Pound Sterling (GBP), or other agreed currencies. Currency conversion costs and foreign exchange risks are borne by the Buyer.

Taxes, Duties, and Import Charges

Quoted prices are exclusive of applicable taxes unless stated otherwise. For domestic Indian orders, GST (Goods and Services Tax) will be applied where applicable. For export orders, the Buyer is solely responsible for all import duties, customs taxes, VAT, excise duties, and any other charges levied by the destination country’s authorities. ONE HANDED BID shall not be liable for any additional charges incurred at the port of entry or thereafter.

Buyers in the European Union should note that import VAT and customs duties may apply upon entry into the EU, in accordance with applicable EU customs and VAT regulations. It is the Buyer’s responsibility to understand and comply with the import regulations of their country.

Payment Terms

Payment terms are as specified in the Proforma Invoice. Standard payment terms for international orders are:

  • Advance Payment (T/T): A deposit of thirty to fifty percent (30–50%) of the order value at the time of order confirmation, with the balance due prior to shipment, unless otherwise agreed in writing.
  • Letter of Credit (L/C): Accepted from established buyers on mutually agreed terms.
  • Other Payment Methods: As mutually agreed in writing prior to order confirmation.

All payments must be received in full (net of any bank charges, which are borne by the Buyer) before goods are released for shipment unless a credit arrangement has been formally established.

Non-Payment

In the event of non-payment or delayed payment, the Company reserves the right to withhold shipment, cancel the order, retain any advance payments as partial compensation for losses incurred, and pursue all available legal remedies.

Orders and Contract Formation

Inquiry and Quotation

Submitting an inquiry through our Website or by email does not constitute a binding order. An Order is only formed when the Buyer has received and accepted a Proforma Invoice issued by the Company and has made the required advance payment (or provided an agreed Letter of Credit or payment instrument).

Order Confirmation

Upon receipt of the advance payment, the Company will issue a written Order Confirmation. The Order Confirmation sets out the agreed product specifications, quantities, pricing, delivery timeline, and applicable Incoterms.

Minimum Order Quantities

Certain products are subject to minimum order quantities (MOQs), which will be communicated during the quotation process. The Company reserves the right to decline orders that fall below the applicable MOQ without prior notice.

Samples

Sample orders may be available for select products. Sample pricing and policies will be communicated upon request and are subject to separate terms.

Production and Lead Times

Production and delivery lead times are estimates provided in good faith and are subject to change based on production complexity, order volume, seasonal demand, and availability of raw materials. The Company will make reasonable efforts to inform the Buyer promptly of any material delays.

Lead times commence from the date of receipt of advance payment and final confirmation of product specifications. The Company shall not be liable for reasonable delays in production that are beyond its control, including but not limited to raw material shortages, force majeure events, or government-mandated disruptions.

Shipping and Export

All shipping, export documentation, freight, insurance, and customs processes are governed by our Shipping and Export Policy, which is incorporated into these Terms by reference. Please review the Shipping and Export Policy page on our Website for full details.

Applicable Incoterms (e.g., FOB, CIF, EXW, DAP) will be agreed upon and specified in the Proforma Invoice. Risk of loss or damage to Products transfers in accordance with the agreed Incoterms.

Intellectual Property

Company’s Intellectual Property

All content on this Website, including but not limited to text, images, photographs, product designs, logos, trademarks, graphics, and software, is the property of ONE HANDED BID or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any content without our prior written consent.

Buyer’s Use Rights

Wholesale buyers and distributors may use product images and descriptions provided by the Company solely for the purpose of marketing and selling ONE HANDED BID products in their respective markets, subject to any brand guidelines we communicate.

Quality and Inspection

Quality Standards

The Company maintains quality control processes appropriate for artisan and handcrafted manufacturing. Products are inspected prior to shipment. As handcrafted items, natural variations in wood grain, colour, metal texture, and finish are expected and not considered defects.

Pre-Shipment Inspection

Buyers may arrange for independent third-party pre-shipment inspection at their own cost, subject to prior written notice to the Company. Arrangements must be confirmed before packing commences.

Responsibility After Delivery

Once Products have been delivered in accordance with the agreed Incoterms, the risk of damage, loss, or deterioration passes to the Buyer. Any claims for short shipment, incorrect items, or visible damage must be submitted to the Company within the timeframes specified in our Refund and Cancellation Policy.

Limitation of Liability

To the fullest extent permitted by applicable law:

  • The Company’s total liability to the Buyer for any claim arising out of or in connection with these Terms, the Website, or any Order shall not exceed the total value of the specific Order to which the claim relates.
  • The Company shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of business, loss of goodwill, or loss of anticipated savings, even if the Company has been advised of the possibility of such damages.
  • The Company shall not be liable for any failure to perform its obligations due to events beyond its reasonable control, including natural disasters, war, government actions, pandemics, customs delays, port closures, or carrier failures.
  • Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Indemnification

You agree to indemnify, defend, and hold harmless ONE HANDED BID, its owners, directors, employees, and agents from any claim, demand, loss, liability, damage, or expense (including reasonable legal fees) arising out of or related to:

  • Your use of the Website in violation of these Terms
  • Your breach of any applicable law or regulation
  • Any misrepresentation made by you in connection with an Order
  • Your infringement of any third-party intellectual property rights

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

In the event of any dispute arising out of or in connection with these Terms or any Order, the parties agree to first attempt to resolve the matter amicably through good-faith negotiation. If the dispute cannot be resolved within thirty (30) days, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India), with the venue of arbitration being [CITY], India. The language of arbitration shall be English.

Nothing in this clause shall prevent either party from seeking interim injunctive or emergency relief from a court of competent jurisdiction.

Customers located in the European Union should be aware that EU consumer protection laws may grant them certain rights that cannot be overridden by this governing law clause. We acknowledge and respect applicable mandatory consumer protection provisions.

Severability

If any provision of these Terms is found by a competent authority to be invalid, unlawful, or unenforceable, such provision shall be severed from the remaining Terms, which shall continue in full force and effect.

Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Shipping and Export Policy, Refund and Cancellation Policy, and any applicable Order Confirmation or contract, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior negotiations, representations, or agreements.

Amendments

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Website or placement of Orders after changes are published constitutes acceptance of the revised Terms.

Contact

Company Name: ONE HANDED BID

Website: https://onehandedbid.com/ 

Email: onehandedbid@gmail.com